Once you have selected the items you'd like, you can checkout to complete your order. This can be done as a guest or you can sign up as a customer.

There is no minimum order.

We take every precaution to make sure your order is correct and of the highest quality. However, if there is a problem, please call us on 020 7248 3569 or email homedining@tomhixson.co.uk and we’ll do our utmost to reach a solution as soon as possible.

If you are having trouble ordering online we have a dedicated customer services team who can guide you through the process. If you would prefer to place your order over the phone please call 020 7248 3569 or send an email to homedining@tomhixson.co.uk.

We accept Mastercard, Maestro, Visa and PayPal. We do not accept American Express.

When our Sydenham store is open during the festive season:

December Opening Hours

Mon 16 Dec: 8:00–16:00

Tue 17 Dec: 8:00–16:00

Wed 18 Dec: 8:00–18:00

Thu 19 Dec: 8:00–18:00

Fri 20 Dec: 8:00–18:00

Sat 21 Dec: 10:00–18:00

Sun 22 Dec: 10:00–16:00

Mon 23 Dec: 8:00–16:00

Tue 24 Dec (Christmas Eve): 8:00–12:00 (subject to close earlier)

Wed 25 Dec (Christmas Day): CLOSED

Thu 26 Dec (Boxing Day): CLOSED

Between Christmas and New Year

Fri 27 Dec: 10:00–18:00

Sat 28 Dec: 10:00–18:00

Sun 29 Dec: 10:00–16:00

Mon 30 Dec: 8:00–16:00

Tue 31 Dec (New Year’s Eve): 8:00–12:00

New Year

Wed 1 Jan (New Year’s Day): CLOSED

Thu 2 Jan: 8:00–18:00

Fri 3 Jan: 8:00–18:00

Sat 4 Jan: 10:00–18:00

Sun 5 Jan: 10:00–16:00

When our Smithfield store is open during the festive season:

December Opening Hours

Mon 16 Dec: 23:00–06:00 (Sunday night into Monday morning)

Tue 17 Dec: 23:00–06:00 (Monday night into Tuesday morning)

Wed 18 Dec: 23:00–06:00 (Tuesday night into Wednesday morning)

Thu 19 Dec: 23:00–06:00 (Wednesday night into Thursday morning)

Fri 20 Dec: 23:00–06:00 (Thursday night into Friday morning)

Sat 21 Dec: CLOSED

Sun 22 Dec: CLOSED

Mon 23 Dec: 23:00–06:00 (Sunday night into Monday morning)

Tue 24 Dec (Christmas Eve): CLOSED

Wed 25 Dec (Christmas Day): CLOSED

Thu 26 Dec (Boxing Day): CLOSED

Between Christmas and New Year

Fri 27 Dec: 23:00–06:00 (Thursday night into Friday morning)

Sat 28 Dec: CLOSED

Sun 29 Dec: CLOSED

Mon 30 Dec: 23:00–06:00 (Sunday night into Monday morning)

Tue 31 Dec (New Year’s Eve): 23:00–06:00 (Monday night into Tuesday morning)

New Year

Wed 1 Jan (New Year’s Day): CLOSED

Thu 2 Jan: 23:00–06:00 (Wednesday night into Thursday morning)

Fri 3 Jan: 23:00–06:00 (Thursday night into Friday morning)

Sat 4 Jan: CLOSED

Sun 5 Jan: CLOSED

Here’s the schedule for Smithfield Click and Collect during the festive season:

December Opening Hours

Mon 16 Dec: CLOSED

Tue 17 Dec: 9:30–16:00

Wed 18 Dec: 9:30–16:00

Thu 19 Dec: 9:30–16:00

Fri 20 Dec: 9:30–16:00

Sat 21 Dec: CLOSED

Sun 22 Dec: CLOSED

Mon 23 Dec: 9:30–16:00

Tue 24 Dec (Christmas Eve): 8:00–12:00

Wed 25 Dec (Christmas Day): CLOSED

Thu 26 Dec (Boxing Day): CLOSED

Between Christmas and New Year

Fri 27 Dec: 9:30–16:00

Sat 28 Dec: CLOSED

Sun 29 Dec: CLOSED

Mon 30 Dec: 9:30–16:00

Tue 31 Dec (New Year’s Eve): 8:00–12:00

New Year

Wed 1 Jan (New Year’s Day): CLOSED

Thu 2 Jan: 9:30–16:00

Fri 3 Jan: 9:30–16:00

Sat 4 Jan: CLOSED

Sun 5 Jan: CLOSED

We deliver throughout the UK. In remote areas we cannot fulfil our freshness promise by guaranteeing next day delivery. As a result, we are unable to delivery to the following postcodes: 

AB25, AB31, AB33-38, AB41-56, BT, FK17-21, GY, HS1-9, IE, IM, IV1-99, JE, KA27-28, KW0-17, PA41-80, PH15-99, PH42-44, PH45-99, TR21-25, ZE1-3

Orders under £150 will be charged £7.99 for delivery. Orders over £150 will have no delivery charge.

Your order will be safe and secure within our specially designed delivery boxes. They are made up of three critical components which make sure it reaches you just how it left us - completely fresh.

• Hydrated gel ice sheets – purposefully designed to guarantee your produce arrives cooled and as fresh as the day it was cut.
• Self-insulating silver lining – our state of art boxes are fitted with specialised silver lining which keeps your goods perfectly chilled for 72 hours.
• Layered box – 3 times the strength of ordinary models, our boxes are specifically designed to carry and protect your meat.

All these sections are reusable and recyclable.

There may be an item in your basket that has a shorter use-by date than the rest of the stock. This will affect the delivery dates available to you. If you need to check which product it is, please give our team a call on 020 7248 3569 or pop up on Live Chat if we're available, and we'll be able to advise which product is affecting the delivery date.

In the rare event that your order has not been delivered on time please contact customer services on 020 7248 3569 or homedining@tomhixson.co.uk. You'll receive tracking notifications from DPD, in regards to specific timings for your delivery.

We completely understand that there are times when you’ll need your order delivered to a different place or on a different day. Our team here is more than happy to accommodate you, provided you have informed us of this change minimum 48 hours before your order is due. You can do this by emailing or calling in. This is because our team will need to contact our warehouse and make these changes for you by hand.

Please note that once you order has left our warehouse, delivery is in the hands of our courier and you will need to contact them to amend details. We will fulfil our responsibility of delivering to the address provided and date provided at the original time of order and any edits after the 48 hour mark are made at our discretion.

You are in control and select the delivery date you would like:

- Order by 4pm Sunday and the earliest delivery date is on Tuesday.

- Order by 4pm Monday and the earliest delivery date is on Wednesday

- Order by 4pm Tuesday and the earliest delivery date is on Thursday

- Order by 4pm Wednesday and the earliest delivery date is on Friday.

- Order by 4pm Wednesday and the earliest delivery date is on Friday.

- Order by 4pm Thursday and the earliest delivery date is on Saturday.

- Order from Thursday pm) until midday Saturday and the earliest delivery date is on Tuesday**

*Subject to availability of delivery slots and remote area delivery restrictions.

**Bank Holidays – If the Bank Holiday is a Monday then the first available delivery date for the week will be the Wednesday. If the Bank Holiday is a Friday the earliest delivery date will be on the Tuesday.

As perishable goods the delivery needs to completed on the first attempt. Therefore if no one is in please give instructions of a secure location the order can be left. Our temperature controlled boxes will ensure your order will stay chilled for up to 72 hours.

It is extremely unlikely you will be unsatisfied with your goods as each item has to pass strict checks before being dispatched. In the rare situation you discover a problem please contact customer services on 020 7248 3569 or homedining@tomhixson.co.uk. We will find you a solution as soon as possible.

Yes we do! We currently offer click and collect from our Sydenham location, and our Smithfield Market location. You can select this in the checkout stage. Our collection addresses are:

Tom Hixson and Co LTD, Unit B2, Trade City, Bell Green, Sydenham, SE26 4PR

and

Tom Hixson and Co LTD, Office 28, West Market Building, Smithfield Market, London, EC1A 9PS

Click and collect is currently available for order up to 3pm, for collection on the next working day.

On the day before collection, you will receive an email confirming that your order is ready to collect on the date selected.

Please ensure you check your confirmation email for the address you have chosen to collect from.

If your collection address is Sydenham, please come to collect between the hours of 10am - 5pm.

If your collection address is Smithfield Market, please come to collect between the hours of 9am - 4pm.

If you're struggling to find us, please give one our friendly team a call, and they will help direct you to the collection point.

The weight of each product can vary slightly depending on the individual animal. The weight listed on our website is an average- so it's entirely possible that the weight delivered coul b under or over that weight. In the rare event of a short weight, a refund or a voucher dependent of the value of the weight missing will be offered.

We have recipes on the Tom's Kitchen section of the website. Click here for cooking inspiration!

It is very important to store meat safely in the fridge to prevent bacteria, avoid food poisoning and to ensure the quality of the meat is maintained. Please be advised that the use-by dates on vacuum packed meats are a guideline when kept in an industrial fridge. We do not recommend keeping vacuum packed meat longer than 5 days in a domestic fridge. We recommend that you either cook or freeze the meat if you intend to keep it longer than this.

If the meat is not vacuum packed, please consume within 2 days or freeze until you intend to consume it.

If the product you have purchased has a frozen symbol on the listing, this means it is stored as frozen in our warehouse. When shipped, this could begin to thaw in transit, and therefore we do not advise refreezing this on receipt.

Please ensure that the meat is put in the fridge straight away on receipt. Ground meat, stew meat and poultry should be consumed within 1-2 days of defrosting. Red meat cuts (such as beef, pork or lamb roasts, chops and steaks) should be cooked within 3 to 5 days of defrosting.

Please contact our dedicated customer services team on 020 7248 3569 or alternatively email us at homedining@tomhixson.co.uk. We’ll get back to you as soon as possible.